Frequently Asked Questions
Everything you need to know about our premium home organization and stationery products.
What is the standard shipping timeframe for orders?
Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout for faster delivery.
Can I return a personalized or embossed item?
Unfortunately, items that have been customized, personalized, or embossed cannot be returned or exchanged unless there is a manufacturing defect.
How do I know which refill size fits my organizer?
Each product page includes a detailed size guide. Our most common sizes are Pocket, Personal, A5, and A4. Please check the ring spacing and paper dimensions listed in the specifications.
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and interest-free installment options like Klarna or Afterpay.
Do you offer a warranty on your leather goods?
Yes, all Filofax organizers and leather accessories come with a 12-month warranty against manufacturing defects from the date of purchase.
How should I care for my leather Filofax?
To maintain the quality of your leather, we recommend wiping it with a soft, dry cloth and avoiding prolonged exposure to direct sunlight or moisture.